Terms and Conditions

Welcome to CleanWaveProz.com. By using our services, you agree to adhere to the following terms and responsibilities. It is important to understand your obligations and our expectations to ensure a smooth experience for all parties involved.

Service Usage

You must use our cleaning services in accordance with the guidelines provided. Services are intended for residential and commercial properties. You may not use our services for illegal activities or in a manner that disrupts the peace of others. We reserve the right to refuse service if we believe the usage is inappropriate.

Client Responsibilities

You are responsible for providing accurate information regarding the property to be cleaned. This includes details about the size, type, and any specific cleaning needs. You must ensure that the area is accessible and safe for our cleaning staff. If there are any special instructions, you must communicate these clearly before the service begins.

Service Limitations

While we strive to meet your cleaning needs, there are limitations to our services. We do not guarantee the removal of all stains or damages that may be present prior to our cleaning. Our team will inform you of any issues encountered during the cleaning process. You must acknowledge that certain conditions may affect the outcome of our services.

Scheduling and Cancellations

You must schedule your cleaning services in advance. Cancellations must be made at least 24 hours prior to the scheduled appointment to avoid a cancellation fee. If you fail to cancel within this timeframe, you may be charged a fee. We may also reschedule services due to unforeseen circumstances, and we will notify you as soon as possible.

Liability and Damages

We take care in providing our services; however, you must understand that we are not liable for any damages that occur during the cleaning process unless caused by our negligence. You must report any damages to us immediately after the service is completed. We will investigate and determine if compensation is warranted based on the circumstances.

Health and Safety

You must inform us of any health concerns or allergies that may affect our cleaning staff or the cleaning process. It is your responsibility to ensure that pets are secured and that the environment is safe for our team. We reserve the right to refuse service if we believe the health and safety of our staff is at risk.

Contact Information

If you have any questions or concerns regarding our services or these terms, you may contact us at [email protected]. We encourage open communication to address any issues that may arise. Your feedback is important to us, and we are here to assist you.